Spotlight on San Francisco
By: Kaye | May 22, 2012 – 6:31 am | No Comment

Ahead of the Golden Gate Bridge’s 75th birthday on May 27, San Francisco has never looked more golden writes Kaye Holland. Read her guide to the city with its head in the clouds, here

Read the full story »
Travel destinations

America or Asia? Sardinia or Spain? St Andrews or St David’s? Better bars or better beaches? Whatever you’re planning, our suggestions will help

Travel tips & opinions

Travel need to know, money saving tips and contacts for consumer advice, to help you make the most of your holiday

Travel rumblings

This section is reserved for our travel related rants and moans. We’d love to hear what’s bothering you too so feel free to add your thoughts!

Events

Want to know what’s on and where? Click here for a comprehensive list of UK and Irish events. If yours isn’t listed, let us know!

Travel news

Contains information on changes that might affect both short and long term travel plans, plus all the latest travel news and views

Advert
Home » Archive by Day

Article Archive for 28 October 2009

Customers Come Second Place With Airlines.
By: The Editor | October 28, 2009 – 6:02 am | No Comment
Customers Come Second Place With Airlines.

That’s the conclusion from a company called Collinson Latitude. This company specialises in finding other ways for airlines to make money out of you other than just from ticket sales. It can be travel insurance or entry into airport lounges or a host of other things. The important thing is that they are successful in developing these services for travel companies.

So when they say that two thirds of airlines around the world have systems to increase revenue but that they still don’t focus on the customer you are inclined to believe them. If we take one airline, the one that says it is the favourite airline of Europe, Britain, Ireland and probably countless other places earns a lot of extra money from passengers. It would say that helps keep fares low. It would say that is what it has done for the passenger.