Article Archive for 9 December 2009
When you book a hotel in advance, you reserve it by passing details of a valid credit card. Sometimes to get a good deal the hotel or its booking agency debits your card there and then. In which case you would have thought that would be an end to the matter but no, or at least not in one case.
A person booked a stay at a Radisson hotel and the card was immediately debited. 2 weeks after this date she was forced to cancel the card in question as it was believed to be stolen. Upon checking her booking the day before arrival, she called to talk to the hotel to inform them that she no longer had the card, and to ask how to proceed. After nearly an hour of being passed too and fro, she was informed that providing she had ID, she would be fine, as the room was already paid for.
With the climate change conference going on in Copenhagen and the release of the report on air transport by the Committee on Climate Change, the awards by Consumers International (CI) have been overshadowed. One of the awards has been won by EasyJet. But this isn’t any old award voted by travel trade friends. And it isn’t much of an accolade. This award is to highlight corporate irresponsible behaviour.
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