Spotlight on San Francisco
By: Kaye | May 22, 2012 – 6:31 am | No Comment

Ahead of the Golden Gate Bridge’s 75th birthday on May 27, San Francisco has never looked more golden writes Kaye Holland. Read her guide to the city with its head in the clouds, here

Read the full story »
Travel destinations

America or Asia? Sardinia or Spain? St Andrews or St David’s? Better bars or better beaches? Whatever you’re planning, our suggestions will help

Travel tips & opinions

Travel need to know, money saving tips and contacts for consumer advice, to help you make the most of your holiday

Travel rumblings

This section is reserved for our travel related rants and moans. We’d love to hear what’s bothering you too so feel free to add your thoughts!

Events

Want to know what’s on and where? Click here for a comprehensive list of UK and Irish events. If yours isn’t listed, let us know!

Travel news

Contains information on changes that might affect both short and long term travel plans, plus all the latest travel news and views

Advert
Home » Archive by Day

Article Archive for 13 December 2009

Customer Service in Travel
By: Adrian | December 13, 2009 – 11:20 am | No Comment
Customer Service in Travel

This is the time of the year when the National Customer Service Awards are announced. In any industry service is important. Good service leads to satisfaction. Satisfaction can lead to loyalty and repeat business. No customer likes being ill treated, ignored, patronised or fobbed off with meaningless official waffle so awards that support good service are welcome. But travel and tourism doesn’t seem to have done to well in this year’s awards. Is that because they didn’t enter or they did but weren’t shortlisted for the final?

Muscat diaries
By: The Editor | December 13, 2009 – 11:00 am | No Comment
Muscat diaries

CD -traveller ventured off the beaten track to find a cross section of individuals who call the Omani capital ‘home’. The goal was to find out who they are, what they do and what Muscat means to them…