Spotlight on San Francisco
By: Kaye | May 22, 2012 – 6:31 am | No Comment

Ahead of the Golden Gate Bridge’s 75th birthday on May 27, San Francisco has never looked more golden writes Kaye Holland. Read her guide to the city with its head in the clouds, here

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Article Archive for 18 January 2010

Railways and Customer Satisfaction
By: Adrian | January 18, 2010 – 3:51 pm | No Comment
Railways and Customer Satisfaction

It is unusual that customer satisfaction gets mentioned by a government. It merits interest especially if it looks as though there is genuine interest rather than lip service in what passengers think.
Lord Bradshaw who worked for various parts of British Rail in his career asked whether additional measures of customer satisfaction would be added to the requirements when companies bid for new rail franchises.
Since 1999 passengers have been asked twice a year on behalf of the rail consumer watchdog, Passenger Focus, a series of questions including being asked to rate satisfaction with a number of elements of the service provided.