Article Archive for 4 March 2010
Whilst in the US earlier this week, I was being taken to the airport in one of those hotel shuttle buses. One of the people in the bus was a pilot from Southwest Airlines who, being in uniform, was being asked all sorts of questions by another passenger.
If this had occurred in the UK and he flew for Ryanair or British Airways to name but two, he might have been subjected to complaints but not here.
As many of you will know, Southwest Airlines is the no-frills airline that Ryanair, easyJet and just about every other no-frills airline in the world copies since they have been profitable and very popular for much of their life. One of the reasons for that popularity has been their customer service, satisfaction and staff loyalty. And didn’t it show on this occasion.


Entries (RSS 2.0)