As you’ll recall, there was some industrial issues at Air Canada last week with check-in staff and call centre people. That has now been resolved. So Air Canada sent an e-mail to its customers thanking them for their understanding.
But this was a proper thank you, not just PR generated words which had little meaning. All recipients also received a code so that, provided they booked by last Sunday, (which is why I haven’t publicised it until know) they received a 15% discount off their next flight. The discount was off any flight within Canada or to the US and could apply up until December 9th so it included the peak Summer season and Canadian Thanksgiving Day which is October 10th this year.
I can’t recall many airlines doing this after a problem so it’s nice to able to congratulate an airline – indeed any company – that treats its customers with something extra.