Passengers planning to fly with budget airline Ryanair in summer 2012 will need to travel light. Michael O’Leary’s no frills airline has revealed that it will be increasing its online baggage fees by 25 percent
It is unusual that customer satisfaction gets mentioned by a government. It merits interest especially if it looks as though there is genuine interest rather than lip service in what passengers think.
Lord Bradshaw who worked for various parts of British Rail in his career asked whether additional measures of customer satisfaction would be added to the requirements when companies bid for new rail franchises.
Since 1999 passengers have been asked twice a year on behalf of the rail consumer watchdog, Passenger Focus, a series of questions including being asked to rate satisfaction with a number of elements of the service provided.
Now that the mince pies and mulled wine have been eaten, it’s time to get back to healthy habits. Need a helping hand? Why not try traditional Chinese Medicine (TCM) which offers an integrated approach to wellbeing
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