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Posted: 17 Dec 2009 By: Adrian

Regular readers can stop reading right now if they don’t want to hear me talk again about providing an adequate safety net for passengers outside the ATOL bonding scheme.

As you probably all know by now, those passengers who bought a package holiday under the Globespan name are probably protected under the ATOL system. Those of you who bought just a flight with a credit card (not a debit card)and paid more than £100 may be able to claim a refund from the credit card providers. The rest of you, I’m afraid, will probably be out of pocket. And for those of you who are covered then you still have the hassle and probable expense of rebooking with another carrier if there is availability. To check your position, see www.caa.co.uk/default.aspx?catid=1985&pagetype=90.

The collapse of the Globespan group will hit Scotland particularly badly.

News »

Posted: 27 Nov 2009 By: The Editor

In Ireland, Budget Travel is the tour operator. At one point, it carried over a third of all Irish holidaymakers who went abroad which probably amounted to over 400,000 people per year. On Wednesday evening they called in the liquidators.

As in the UK, there is a bonding system operated by the Commission for Aviation Regulation (CAR) so most, if not all of the money put down by holidaymakers will be protected.

Those of you who have paid deposits or have fully paid need to download an 8 page claim form which can be found at www.aviationnreg.ie. On the website, click on the release about Budget Travel and the click on claim.

News, Rumblings »

Posted: 26 Nov 2009 By: The Editor

Starting today, the EU will consult with the travel industry over the next 8 weeks before coming up with new proposals on giving greater protection to travellers.

Rumblings »

Posted: 13 Nov 2009 By: The Editor

A spokesman from TUI (the owners of Thomson and First Choice) said this week that if a bird swims, quacks, waddles and looks like a duck then it must be a duck. The courts think otherwise. Most of you will never have heard of a company called Travel Republic but the result of a court action against it by the Civil Aviation Authority (CAA) might actually help travellers with better consumer protection for our flights and holidays.

Rumblings »

Posted: 31 Oct 2008 By: Adrian

From tomorrow, 1st November, EU regulations come into place banning hiding taxes and extra charges when they advertise their flights. Theorectically if a flight is advertised at £1 that is what it should cost you. In practice I suspect that won’t happen due to choices that you will have to opt-out of such as [...]