Last week The Sunday Times wrote a piece by Matt Rudd about how unfriendly airports are to children. It presupposes the question that airports are supposed to be friendly in the first place. Not just for children but for everyone.
Airports are there to enable you to catch a flight to somewhere so surely the prime aim is to get you through and out as soon as possible? If you are flying in then the same applies. It is get you off the plane and out into the real world. Then some bright spark decided to add duty free shops, then cafés, then restaurants, then shops, then lounges, then viewing areas and places where you can spend £20 on a ticket to win a car. All of a sudden they were bigger than villages. All they need is a Tesco or a Sainsbury and I can do my weekly shop there as well

In a view that surprised nearly everyone, probably including BAA themselves, there has been a ruling that BAA may not have to sell of one of their Scottish airports (Aberdeen, Edinburgh and Glasgow) nor dispose of Stansted. BAA appealed against the decision of the Competition Commission and the Competition Appeal Tribunal has agreed with BAA.

Why?

Because of a technicality.

This is the time of the year when the National Customer Service Awards are announced. In any industry service is important. Good service leads to satisfaction. Satisfaction can lead to loyalty and repeat business. No customer likes being ill treated, ignored, patronised or fobbed off with meaningless official waffle so awards that support good service are welcome. But travel and tourism doesn’t seem to have done to well in this year’s awards. Is that because they didn’t enter or they did but weren’t shortlisted for the final?

Last night the winners were announced of the British Travel Awards. CD-Traveller is one of the sponsors because these are the only awards where you, the traveller and holidaymaker, can vote. So it’s not just the travel industry patting itself on the back. And over 100,000 of you voted so our thanks, and those of the organisers, for taking the time to vote.

Both Ryanair and easyjet have complained about the landing fees being charged by certain airports. According to easyjet, Luton Airport’s fees have risen by over 25% over the last few years and that it is why it has cut the number of flights operating from there. The same applies to the cutbacks by Ryanair at Manchester, Dublin and Stansted airports.