Top 10 Valentine’s breaks
By: The Editor | February 3, 2012 – 6:27 am | No Comment

Boutique hotel experts Mr & Mrs Smith have sifted through the schmaltz to find Valentine’s packages that will really set hearts aflutter (and won’t involve soggy petals clogging the plughole). Here are 10 hot properties that offer something a little bit different…

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Articles tagged with: Virgin Holidays

Catching a bargain
By: Adrian | December 29, 2011 – 11:51 am | No Comment
Catching a bargain

No, not on clothes or beds or sofas. I’m talking about the holiday sales. At the moment airlines, hotels, travel agents and tour operators have them in abundance. But will they make us book?

The BTA winners
By: The Editor | November 7, 2011 – 2:42 am | No Comment
The BTA winners

Remember voting for which travel companies you thought were the best in the British Travel Awards? Altogether, 700,000 votes were received. Last Wednesday the winners were announced.

Customer Satisfaction Among Tour Operators
By: Adrian | January 6, 2010 – 9:59 am | No Comment
Customer Satisfaction Among Tour Operators

Looking out of the window at the large dollop of snow that has fallen overnight, it is easy to think of warmer parts of the world and getting away from the cold and bleak view I see. Where to go is one issue but who I go with is another.
You could be forgiven for thinking, after seeing the Which? Holiday report on tour operators that you should avoid the big companies like Thomson, First Choice, Thomas Cook, Cosmos and Virgin because they haven’t done very well in the report.
You would be wrong.
This is not to say that the survey is wrong.

Customer Service in Travel
By: Adrian | December 13, 2009 – 11:20 am | No Comment
Customer Service in Travel

This is the time of the year when the National Customer Service Awards are announced. In any industry service is important. Good service leads to satisfaction. Satisfaction can lead to loyalty and repeat business. No customer likes being ill treated, ignored, patronised or fobbed off with meaningless official waffle so awards that support good service are welcome. But travel and tourism doesn’t seem to have done to well in this year’s awards. Is that because they didn’t enter or they did but weren’t shortlisted for the final?

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Did You Vote for the Winners?
By: Adrian | November 6, 2009 – 9:07 am | No Comment
Did You Vote for the Winners?

Last night the winners were announced of the British Travel Awards. CD-Traveller is one of the sponsors because these are the only awards where you, the traveller and holidaymaker, can vote. So it’s not just the travel industry patting itself on the back. And over 100,000 of you voted so our thanks, and those of the organisers, for taking the time to vote.

Have a Smelly Holiday
By: Adrian | July 7, 2009 – 5:17 am | No Comment
Have a Smelly Holiday

You remember the Virgin Holidays survey I mentioned a day or so ago? Apart from discussing these depressives it provided another odd result. Three quarters of those that responded (Virgin asked 4500 people and we don’t know how many responded) said they found it easy to recall holidays by seeking out smells.And surprise, surprise, [...]

Holidays Depress Some of Us
By: Adrian | July 5, 2009 – 3:48 am | No Comment
Holidays Depress Some of Us

Yes that seems to be the case according to some research commissioned by Virgin Holidays. They say that 18% of us , almost one in five, start getting depressed even before we take the return flight home. There you are, on the last day of your holiday; the last day you can enjoy yourself by [...]