Articles tagged with: Virgin Holidays
Looking out of the window at the large dollop of snow that has fallen overnight, it is easy to think of warmer parts of the world and getting away from the cold and bleak view I see. Where to go is one issue but who I go with is another.
You could be forgiven for thinking, after seeing the Which? Holiday report on tour operators that you should avoid the big companies like Thomson, First Choice, Thomas Cook, Cosmos and Virgin because they haven’t done very well in the report.
You would be wrong.
This is not to say that the survey is wrong.
This is the time of the year when the National Customer Service Awards are announced. In any industry service is important. Good service leads to satisfaction. Satisfaction can lead to loyalty and repeat business. No customer likes being ill treated, ignored, patronised or fobbed off with meaningless official waffle so awards that support good service are welcome. But travel and tourism doesn’t seem to have done to well in this year’s awards. Is that because they didn’t enter or they did but weren’t shortlisted for the final?
Last night the winners were announced of the British Travel Awards. CD-Traveller is one of the sponsors because these are the only awards where you, the traveller and holidaymaker, can vote. So it’s not just the travel industry patting itself on the back. And over 100,000 of you voted so our thanks, and those of the organisers, for taking the time to vote.
You remember the Virgin Holidays survey I mentioned a day or so ago? Apart from discussing these depressives it provided another odd result. Three quarters of those that responded (Virgin asked 4500 people and we don’t know how many responded) said they found it easy to recall holidays by seeking out smells.And surprise, surprise, [...]


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